- More than 175,000 to 200,000 "items" get moved every day by an estimated 4,500 to 5,000 "operators".
- The service is renowned for its punctuality, and according to a recent survey, there is only one mistake in every 6,000,000, statistically equivalent to a Six Sigma rating.
- There are only three layers of management.
- The unique ID for an "item" involves a simple color coding system.
Sunday 6 December 2009
Question for Dec. 7th, 2009
Today's question is regarding a 125 year old industry/business - X. It is essentially a delivery system, taking "items" from one point to another. But there are some surprising facts about X that make it one of a kind:
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11 comments:
"dabbawalas"
The Mumbai dabbawallas
Telephone switching?
Dabbawallas of Mumbai.
Mumbai Dabbawalas, the tiffin carriers
Dabbawalas of Mumbai.
Mumbai's Dabaawala system
Delivering lunch dabbas in Mumbai!
The Mumbai Dhabba Wallahs.
Dabbawala. They definitely do stress on this example us when we take a six sigma course in India :)
The Dabawallas of Mumbai indeed!
The "items" they deliver throughout Mumbai are lunch boxes.
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